Terms and Conditions

Internet portal operator

Company Name: DISTAV s.r.o.
Street: Kyjevská 1
City and Postcode: Levice 934 01
Country: Slovakia
Company ID: 47551879
Tax ID: 2024069168
VAT ID: SK2024069168
Bank connection: IBAN SK29 7500 0000 0040 1979 6991

Responsible person and contact

Michal Markevič, +421 918 037 948, info@blackflys.sk

1) About registration

“We declare that the data is used only for identification purposes when purchasing at DISTAV s.r.o. blackflys.sk and will not be provided to third parties or otherwise misused.
By confirming your registration, you agree to receive offer emails from DISTAV s.r.o.
Internet shop blackflys.sk.”

Offer emails will be sent up to twice a month. You can cancel the newsletter service at any time by e-mail: info@blackflys.sk or at the specified fixed address.

Orders can be made without registration.

2) Acceptance and processing of the order, purchase contract

The buyer’s order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding order confirmation by the seller / ordering with the obligation of payment). From this moment on, mutual rights and obligations arise between the buyer and the seller.

By concluding the Purchase Contract, the Buyer confirms that he / she has become familiar with these terms and conditions, including the terms of complaint, and agrees with them. The Buyer is notified of these Terms and Conditions and the Complaints Procedure by the order execution itself and has the opportunity to get acquainted with them.

The Seller reserves the right to cancel the order or its part before the conclusion of the purchase contract in the following cases: the goods are no longer manufactured or delivered or the price of the delivered goods has changed significantly. If this happens, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, the amount will be transferred back to his / her account, the Purchase Agreement will not be concluded.

All orders received by this store are binding. The order can be canceled before it is dispatched. In the event that the order is not canceled before the shipment and will be shipped, it may require the customer to reimburse the costs associated with the dispatch of the goods. You are automatically notified of the receipt of your order by e-mail. In the detail of each product as well as in the order confirmation, the delivery time of the goods, which was not in stock, is assumed. Each item shows whether the item is in stock or not. If the goods are not in the supplier’s warehouse or warehouse, we will promptly notify you of the next delivery date.

Order cancellation

If you cancel your order within 12 hours, we consider the order canceled. Cancellation can be sent by e-mail or made by phone. Please note your name, e-mail and order number when canceling your order.

3) Types of transport by public carriers:

Personal collection

The order can be picked up on the same day, provided that the goods ordered are in stock. In other cases, we will inform you. Orders can be picked up Monday through Friday from 10:00 am to 5:00 pm at address The House of Flys Slovakia, Vojenská 4, 934 01 Levice, Slovakia, outside this time after the agreement.

Goods delivered by the Slovak Post – Business Package

Postage, unless stated otherwise, is charged in the amount of 5,- Eur in the transport in the Slovak Republic. Postage charges outside the Slovak Republic within the European Union are charged at € 15.

The price does not include any additional services because Slovak Post does not offer them. If the ordering party is not reached, he / she will receive a notification of delivery of the shipment to the mailbox. The shipment can be picked up at the specified mail or requested to be resubmitted. For these shipments, no communication with the carrier is possible and we have no possibility to influence or closely monitor the shipment. The maximum weight per package is 1.5 kg.

For some particularly bulky, heavy or otherwise poorly transportable products, the cost of shipping may be increased. The shipping cost is displayed immediately after the shipping method is selected. A shipment claim is only possible upon receipt! If the package is visibly damaged or if the protective tape is broken, apply the claim directly to the carrier. The Supplier shall not be liable for any damages incurred during shipping. The shipment is usually delivered on the second day of shipment. The customer is informed about the sending by e-mail.

4) Warranty

You will always find a tax receipt in the package. The warranty period begins on the date stated on the document. The standard warranty period is 24 months. The warranty period is given for each product in the detail of the goods. In disputed cases, the warranty period may be extended by 5 (five) days to compensate for the transport time.

5) Conflict with the Purchase Contract – General Information

In the event that the buyer is not in compliance with the purchase contract (hereinafter referred to as the “sales contract”), the buyer has the right to the seller free of charge and without undue delay to the condition of the corresponding purchase contract, Buyer’s requirements by either replacing the item or repairing it; if this is not possible, the buyer may require a reasonable discount on the price of the item or withdraw from the contract. This is not the case if the buyer knew about the contradiction with the contract before taking over the matter or caused the contradiction with the contract. A discrepancy with a sales contract that occurs within six months of the date of receipt of the item shall be deemed to be inconsistent with its acceptance if it is not contrary to the nature of the matter or unless otherwise proven.

We provide the warranty period provided by law for goods.

6) Consumer’s right to withdraw from the contract

If the purchase agreement is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In such a case, the consumer will contact the seller and indicate in writing that he is withdrawing from the contract stating the order number, date of purchase, and account number for the refund. Money can also be returned in cash at the company’s headquarters. Withdrawal from the contract must be received no later than the last day of the 14 day period. In specific cases, taking into account the circumstances, the period of repayment may be extended, but not more than 30 days after service.

However, this provision of the Act cannot be construed as the possibility of lending goods free of charge. In the case of using the right of withdrawal within 14 days of receipt of the performance, the consumer must issue to the supplier everything he has obtained under the purchase contract. If this is no longer feasible (for example, the goods have been destroyed or consumed in the intervening period), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the Seller may claim the consumer’s right to compensation and set off his claim for the refund of the purchase price. In such case, the Seller is obliged to prove the damage incurred. In this case, the seller only returns the reduced purchase price to the consumer.

In addition to the purchase price to be returned to the buyer, the seller may offset his actual costs of returning the goods (shipping costs, etc.).

The consumer has no right of withdrawal in the case of contracts:

for the provision of services if, with their consent, it was initiated before the expiry of a period of 14 days from receipt of the performance,
for the supply of goods or services the price of which depends on fluctuations in the financial market, independently of the will of the seller,
for the supply of goods modified as required by the buyer or for his person, as well as goods subject to perishable, worn or obsolete goods,
to deliver audio and video recordings and computer programs if the buyer breaks their original packaging
to deliver newspapers, periodicals and magazines based on a game or lottery.

7) Delivery and Delivery Terms

Some shipments can be split into multiple packages. Shipping remains unchanged.

We track all shipments until they are delivered, so we try to prevent delivery issues.

How to return:

  • Prepare the shipment as described below.
  • Send the item you will send back to the address as described below by your carrier.

How to prepare the shipment

The shipment must be complete (including accessories and all documentation) and in the condition you received it on delivery. Attach the proof of purchase to the goods. Please always use packing paper or cardboard so that the original packaging cannot be stuck, labeled or otherwise damaged during transportation. Do not send goods on delivery, we recommend you to insure the goods. Money will be returned to your bank account (remember to include it), usually within 3 business days of receiving your shipment. In case of returning the goods, the amount will be reduced by shipping costs (not for claims!).

8) Payment methods

All methods of payment can be selected before shipping. All methods of payment are included in the shipping cost.
Cash on delivery – we will send you the ordered goods by post and you will pay the goods in cash upon receipt. /Available only for Slovakia, Czech Republic and Hungary/
By transfer – we will send you the ordered goods after payment of the issued invoice, and crediting the amount to our bank account.
Personal collection – paid in cash at personal collection.
Payment Card – You can pay for the ordered goods via PayPal, simply by your credit card. We ship the goods immediately after the transaction is approved.

9) Security

You don’t have to worry about abuse when paying by credit card. We use a proven 3-D secure payment gateway, supported by card associations. All internal information (passwords, names, operations) is encrypted. It does not encrypt general information (information about individual items of goods) to increase speed.

10) Complaints

If the goods you have received from us are damaged or inoperative, please follow the claim policy. Return of the goods due to withdrawal from the contract is described in point 6 of the Terms and Conditions.

11) Complaints Procedure

Products subject to the right to claim must be submitted for review immediately after the defect has been found, clean and with the appropriate documents and a description of the defect, or the indicated location of the defect.

How to proceed

In case of complaint you can choose two options, follow the description below: Send the product to – DISTAV s.r.o. – Blackflys.sk, Kyjevská 1, Levice 934 01, Slovakia. The shipment is paid by the seller. Contact us when you know when and where we can pick up your shipment. The shipment must be complete (including accessories and all documentation) and in the condition you received it on delivery. Attach the proof of purchase to the goods. Please always use packing paper or cardboard so that the original packaging cannot be stuck, labeled or otherwise damaged during transportation. Do not send goods on delivery, in which case the goods will not be taken over. We recommend that you insure the goods. You will receive a claim report immediately upon receipt of the goods. The goods must be properly packed for transportation so as not to cause any further damage. The defective or damaged goods will be replaced or the purchase price will be refunded. All documents received by the purchaser with the goods must be enclosed with the goods, such as a paragon, a warranty card and others. The Seller does not assume any liability for damage resulting from the operation of the products, performance and damage resulting from improper use of the products, as well as damage caused by external events and incorrect handling. Defects of this origin are not covered by the warranty. The goods are only properly cleaned for hygienic reasons. If the manufacturer provides a longer warranty, it is listed for the goods in the catalog. Complaints costs and handling fees may be charged for rejected claims. You will be informed about the equipment of the claim by e-mail or SMS. As with the delivery of the order, you will be informed about the package delivery and delivery date. Thank you for taking the time to read the terms and conditions.

Your online store BlackFlys.eu

Terms and Conditions are valid from 09/2015 until revoked. Buyer Information: In the event of a change in business conditions, the terms and conditions of business that were in effect at the date of purchase are valid.

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